Small Business FAQ

Common questions about using Payburse for your small business

How much does it cost for small businesses? +

We offer special pricing for small businesses at just 2.5% per transaction with no monthly fees. You only pay when you make sales, making it perfect for growing businesses.

Do I need technical skills to use Payburse? +

Not at all! Our small business platform is designed for entrepreneurs without technical backgrounds. Everything is point-and-click simple, and we provide step-by-step guidance.

How quickly can I start accepting payments? +

You can start accepting payments within 24 hours of signing up. Basic verification is quick, and you can begin with smaller transactions immediately while completing full verification.

What payment methods can my customers use? +

Your customers can pay using mobile money, bank transfers, debit/credit cards, and popular local payment methods depending on your location. We support the most convenient options for your region.

How does escrow protect my business? +

Escrow ensures you get paid for your work. Customers pay upfront, but funds are held securely until you deliver. This eliminates the risk of non-payment while building customer trust.

Can I use Payburse on my mobile phone? +

Yes! Our platform is mobile-first and works perfectly on smartphones. You can manage orders, track payments, and communicate with customers all from your phone.

What if I have a dispute with a customer? +

Our dispute resolution team helps resolve conflicts fairly. We review evidence from both sides and make decisions based on the agreed terms. This protects both you and your customers.

How do I withdraw my earnings? +

You can withdraw your earnings to your bank account or mobile money wallet. Withdrawals are processed within 1-3 business days with a small processing fee of $2.50.

Is my customer information secure? +

Absolutely! We use bank-level security to protect all customer data. Your customers' payment information is encrypted and never stored on our servers in plain text.

Can I get help in my local language? +

Yes! Our support team speaks multiple African languages including English, French, Swahili, Hausa, and Yoruba. We're here to help you succeed in the language you're most comfortable with.

Still Have Questions?

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