Privacy Policy

1. Introduction

Payburse Financial Services Limited ("Payburse", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

We comply with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable data protection laws.

2. Data We Collect

2.1 Personal Information

We collect the following personal information:

Identity Data: Full name, date of birth, BVN, NIN, government-issued ID
Contact Data: Email address, phone number, residential address
Financial Data: Bank account details, transaction history, payment card information (tokenized)
Technical Data: IP address, browser type, device information, login data
Usage Data: How you interact with our platform, pages visited, features used

2.2 Biometric Data

For identity verification, we may collect facial recognition data and fingerprints. This data is encrypted and stored securely.

2.3 Automatically Collected Data

We automatically collect certain information when you visit our website, including cookies, log files, and device information.

3. How We Use Your Data

We use your data for the following purposes:

Service Provision: To create and manage your account, process transactions, and provide customer support
Fraud Prevention: To detect and prevent fraud, money laundering, and other illegal activities
Compliance: To comply with legal obligations, including KYC/AML regulations
Communication: To send you transaction notifications, security alerts, and service updates
Improvement: To analyze usage patterns and improve our services
Marketing: To send promotional materials (with your consent, which you can withdraw anytime)

5. Data Security

We implement industry-standard security measures to protect your data:

256-bit SSL/TLS encryption for data in transit
AES-256 encryption for data at rest
Multi-factor authentication for account access
Regular security audits and penetration testing
Access controls and employee training
Secure data centers with physical security

While we strive to protect your data, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Rights

Under the NDPR, you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data (subject to legal obligations)
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Opt-out of marketing communications or data processing
Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at privacy@payburse.com or from your account dashboard.

7. Cookies

We use cookies and similar tracking technologies to:

Remember your login session
Analyze website traffic and user behavior
Personalize your experience
Prevent fraud and enhance security

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our services.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

9. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related inquiries or to exercise your rights, contact:

Data Protection Officer: privacy@payburse.com
Phone: +234 801 234 5678
Address: 15 Admiralty Way, Lekki Phase 1, Lagos, Nigeria

You also have the right to lodge a complaint with the Nigeria Data Protection Bureau (NDPB).