Self-Help Tutorials.

Learn how to navigate the platform, manage payments, and resolve conflicts independently with our comprehensive guides.

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Getting Started

How to create your first PayMe Escrow Link

Learn how to generate a secure collection link from your merchant dashboard in 3 simple steps.

Understanding KYC and Identity Verification

Discover why we require BVN and NIN inputs, and how Sentinel AI protects your data.

Setting up your Payout Account

How to link your Nigerian bank account and set a primary withdrawal method.

Safety & Mediation

What to do if a buyer refuses to confirm delivery?

Detailed walkthrough on auto-escalating unconfirmed delivered goods to the mediation board.

Filing a strong dispute case

Learn about valid evidence types and how to win your transaction dispute fairly.

Protecting your account from phishing

Best practices for secure password management and identifying fake Payburse emails.

Fees & Payments

Escrow Fee breakdown (1.5%)

Understanding our low-cost pricing model and who bears the fee (Buyer, Seller or Split).

Withdrawal Timelines (T+1)

Why funds take up to 24 hours to clear into your local bank after release.

API & Integration

Generating your API Keys

Quick guide for developers to find and test their Public and Secret keys in Sandbox mode.

Webhook Integration basics

Learn how to receive real-time notifications when an escrow is funded or released.

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