We don't just hold the money securely—we act as an impartial judge when transactions go south. Our dedicated dispute resolution team ensures you never lose a case unfairly.
Raise a concern the moment terms are breached: items arrive broken, don't match descriptions, or tracking shows no movement for 7 days.
We utilize AI heuristics to ensure image metadata validates delivery claims. Both parties upload photos directly to the transaction timeline.
Our unbiased mediation board issues a definitive outcome (Refund, Release, or Partial Split) within 24 to 48 hours maximum.
Parties are encouraged to chat and reach an amicable split before formal mediation begins.
Upload receipts, unboxing videos, or service logs. We verify the authenticity of all files.
A Payburse Agent reviews the case and releases funds to the rightful owner. Verdict is final.
Record yourself opening the package in one continuous shot without edits.
Screenshots of agreements made on Instagram, WhatsApp, or Jiji.
Waybill numbers from GIG Logistics, DHL, or local courier receipts.
Contracts or project scopes for freelance and digital service work.
Payburse does not benefit from disputes. We charge a flat fee regardless of the winner. Our incentive is purely to keep our platform trusted by providing the fairest mediation service in Africa.